Terms of Service

These Terms of Service ("Terms") govern your use of the FyndMe website, applications, and services (collectively, the "Service") operated by FyndMe ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 13 years old to create a FyndMe account. If you are under 18, you must have a parent or guardian's consent to use the Service. By creating an account, you represent that you meet these requirements.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. The Service

FyndMe provides a platform for users to:

• Register personal belongings and generate unique QR codes for them
• Enable anonymous communication between item finders and owners
• Manage item visibility settings and contact preferences
• Share item access with linked accounts (paid tiers)
• Facilitate the return of lost items through anonymous messaging

FyndMe is a communication platform. We facilitate contact between finders and owners but do not guarantee the return of any lost item. We are not responsible for the actions, behavior, or reliability of any user.

4. Subscriptions and Billing

• Free tier: You may register up to 5 items at no cost, with no time limit.
• Paid tiers: Paid plans provide higher item limits and additional features. Pricing is listed on our pricing page.
• Subscriptions are billed monthly or annually through Stripe. You authorize recurring charges when you subscribe.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• If your subscription lapses, you have a 30-day grace period before items exceeding the free-tier limit are deactivated.
• Refunds are handled on a case-by-case basis. Contact us at support@fyndme.org.

5. Acceptable Use

You agree not to use the Service to:

• Register items you do not own or have authority to register
• Attach a QR tag to an item that does not match the registered description and photo — this includes placing tags on items belonging to others
• Share a single QR code across multiple items simultaneously — each QR tag must correspond to one item at a time (exception: items sold as a set, such as shoes, socks, or gloves, may share a single tag)
• Upload inappropriate, offensive, or illegal content (images, descriptions, or messages)
• Harass, threaten, or abuse other users through the messaging system
• Attempt to deceive finders with false item descriptions or photos
• Use the Service for any illegal purpose or in violation of any applicable law
• Interfere with or disrupt the Service, servers, or networks
• Scrape, crawl, or use automated tools to access the Service without permission
• Attempt to gain unauthorized access to other users' accounts or data
• Circumvent rate limits, edit cooldowns, security measures, or access controls
• Misuse the abuse reporting system to file false or malicious reports
• Create multiple accounts using email aliases or variations to circumvent tier limits

6. Content and Intellectual Property

Your Content

You retain ownership of the content you upload (photos, descriptions, messages). By uploading content, you grant FyndMe a non-exclusive, worldwide license to store, display, and transmit that content as necessary to operate the Service.

Our Content

The FyndMe name, logo, website design, and all associated branding are our intellectual property. You may not use our trademarks without prior written permission.

QR Codes

QR codes generated by FyndMe are licensed for your personal use with the Service. They encode URLs pointing to fyndme.org and must not be modified to redirect elsewhere.

Each QR code must be associated with a single item at a time. You may reuse a QR tag on a different item by updating the item's details (category, name, and photo) and physically moving the tag to the new item. Sharing a single QR code across multiple items simultaneously is prohibited. Users found to be sharing QR codes across items may face item deactivation and/or account closure.

7. Linked Accounts

• Paid-tier users may invite other users as linked accounts to share access to their items.
• The primary account holder controls all permissions and can revoke access at any time.
• Linked users can only view, edit, or manage items as permitted by the primary holder.
• Both the primary holder and linked user can terminate the link at any time.
• Linked accounts are removed automatically if the primary holder downgrades to a free plan.

8. Ownership Transfers

FyndMe supports ownership transfer requests for registered items. Transfer requests are subject to the following:

• A signed-in user may request ownership of an item they believe belongs to them.
• The current owner is notified and may approve or deny the request.
• If no response is received within 30 days, ownership transfers automatically.
• After a denial, a 30-day cooldown period applies before another request can be made.
• Owners may permanently block specific users from requesting their items.

9. Abuse Reporting

Finders and users may report items or conversations for inappropriate content, including mismatched descriptions/photos, offensive material, abusive messages, or spam. Reports are reviewed and may result in content removal or account action. Filing false or malicious reports may result in account suspension.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Disclaimers

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We do not guarantee that lost items will be found or returned.
• We do not guarantee that the Service will be uninterrupted, error-free, or secure.
• We are not responsible for the conduct of any user, whether online or offline.
• We are not liable for any loss, damage, or injury arising from the use of the Service.

12. Limitation of Liability

To the fullest extent permitted by law, FyndMe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid to FyndMe in the 12 months preceding the claim, or $50, whichever is greater.

13. Indemnification

You agree to indemnify and hold FyndMe harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

14. Account Deletion

You may delete your account at any time through the account settings page. Upon deletion:

• All your items are soft-deleted (descriptions, photos, and names are removed)
• All conversations and messages are permanently deleted
• All linked accounts are removed
• Your subscription is canceled
• Your account data is permanently removed

15. Modifications to the Service and Terms

We reserve the right to modify or discontinue the Service (or any part of it) at any time, with or without notice. We may also update these Terms from time to time. Material changes will be communicated to registered users via email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration or in the courts of competent jurisdiction.

17. Contact Us

If you have questions about these Terms, contact us at support@fyndme.org.